Returns • Exchanges

Sew Trendy® Returns & Exchanges

 

If you wish to return or exchange your gown, a return request must be submitted within 7 business days of delivery. When/if the return is approved, your confirmation email must be printed, filled out, and returned with the item(s). Items sent to us without the form will be sent back to the clientWe must receive the return tracking shipping number within 2 business days. The return tracking information can be placed in the tracking button at the bottom of your return approval email.

To be eligible for an exchange or return, the item must not be included in the ineligible item list below; it must be unworn, unwashed, undamaged, with no stains or alterations. In addition, be mindful of makeup, deodorant, pet hair, and strong smells (smoke, perfume, etc.), as these can make your item ineligible for return. IF the item is received and is not-accepted for any of the above reasons, Sew Trendy will return the item back to you at no cost. If the item is received and accepted, Sew Trendy will work with you to continue processing your refund via the payment method chosen, or exchange for new items per your request. You will receive an email with the decision and next steps.

 

ELIGIBLE ITEMS

  • Item(s) in Original Condition, Unwashed, Unworn {Please be mindful of pet hair, strong smells, smoke, deodorant, and makeup when trying on gowns as these can make your item ineligible for return or exchange}
  • Request must be made within 7 business days of delivered tracking status

 

INELIGIBLE ITEMS

  • Bodysuits
  • Crowns of any type or size {flower crowns & rhinestone crowns}
  • Tiebacks/Headbands of any type or size {flower tiebacks/headbands & rhinestone tiebacks/headbands}
  • Sashes of any kind
  • Accessories of any kind
  • Jewelry of any kind
  • Newborn Wraps, Newborn Backdrops, and any Newborn Clothing
  • Gowns from the Used Gown Collection
  • Gowns from the Sew Trendy Couture Collection
  • Items with custom selections (i.e. cut to length, mixed sizing, mixed/custom colors, XXL gowns)
  • Discounted/Damaged items purchased at a discount
  • Items that have been worn/damaged
  • Items received back to us outside of the 7 business day delivery date
  • Items that arrived damaged/incorrect, and we were contacted outside of the 24 hour notification period
  • Items from The Essentials Collection
  • Gift cards
  • International orders are NOT eligible for return or exchange, please contact us with any questions or concerns at the email below.

 

ADDITIONAL DETAILS

 

    • For refunds via original payment method, a 30% Restocking fee will be assessed to re-stock the item. This is of the item cost only and does not include shipping or rush fees.
    • NO CHARGE for items returned for in store credit.
    • NO CHARGE for exchanges 
    • Exchanges can be made for any item(s) in the store. If the total is less than the original item price, the difference will be refunded via gift card. If chosen item(s) is more, an invoice will be sent for the difference.
    • Original shipping charges are non-refundable
    • Rush fees are non-refundable
    • Buyer is responsible for return shipping charges
    • Standard processing time for exchanges is 7 business days from the business day after the return arrives at our warehouse. We may be able to make an exception, please submit the request anyway and we will do our best to assist.  Please note gowns with a processing time of longer than 3 weeks or marked as no rush available will require the full processing time stated on the listing. Please contact us with questions.

       


      QUALITY CONTROL 

      What do I do if my item is Incorrect or Damaged?

      • Buyer must submit a return request within 24 hours if there is a problem with the product(s) quality (i.e. spots on the fabric or other physical damage missed in our quality inspection) or you received the incorrect item
      • In the return reason, select damaged or incorrect item received; and do this within 24 hours of delivery of item or it is ineligible
      • Include a description of the problem and your event date in the body of the email
      • Email photos of the damage or incorrect item immediately to Sewtrendycustomerservice@gmail.com with the order number in the subject line.
      • When the request and photos are received, and the issue is determined to be our mistake or damaged in transit, Sew Trendy will cover the shipping back to our warehouse and work with you to get a new item out before the event (if the time frame allows)
      • If the damage is determined to be the fault of the buyer, Sew Trendy will cover the shipping costs to send the item back to you after inspection.
      • IF the damage can not be determined digitally, we will request the buyer to send the item(s) back to us to visibly inspect it and work with the customer to resolve the issue per the guidelines above.
      • International orders are NOT eligible for this program. 
      • Please do not assume that we can not get a new item to you in time for your event! If we have made a mistake, we will do everything we can to make it right.

       


      LATE PACKAGES

      If your package does not arrive on time DUE TO OUR ERROR (i.e. it shipped late, or incorrect shipping method), Sew Trendy will refund your purchase after the items are sent back, received in by our warehouse, and inspected. A request must be submitted via the return/exchanges link within 7 business days of delivery. If the item is lost by USPS (NO DELIVERED STATUS) and is not delivered after 7 days of opening a case with USPS, we will refund the purchase and continue the investigation. If the package is showing delivered and the address was correct, and you do not have your item, it is the responsibility of the buyer to contact USPS to file a claim as it is then considered a stolen package. Please keep in mind that once the packages are dropped at the post office, they are out of our hands, please plan ahead! 

       

      RETURN PROCESS • PLEASE READ

      • A Return/Exchange request is to be made within 7 business days of the item delivered • Within 24 hours if the item received is damaged or incorrect
      • Enter your order number and associated email
      • Select which item(s) you would like to return/exchange > Next
      • Select the reason for the return/exchange > Next
      • Select how you would like it resolved > Next
      • Shipping - carrier of your choice > Submit
      • A Return Authorization (RMA) Number will then be provided, and a pending notice will be displayed
      • A confirmation email will be sent to the email address provided
      • You will then receive an "Accepted" or "Rejected" email. Please note this does not mean that your return or exchange is final, this is simply an initial acceptance based on the information provided
      • Ship the package back to Sew Trendy; include the RMA # • Order number • your full name • email address • any important details regarding the exchange/return • all in the package
      • Click the "Add Tracking" Button at the bottom of your acceptance email and add tracking information. THIS MUST BE DONE within 2 BUSINESS DAYS of acceptance email delivery (it will ask you to log in with your order number and email again)
      • You will receive a confirmation email when the package has been received
      • You will then receive a final Rejected or Approved email when the item has been processed. We may reach out to you for additional details prior if needed. 

       

      Please contact us with any questions at sewtrendycustomerservice@gmail.com

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