Returns • Exchanges
Sew Trendy® Returns & Exchanges
Unfortunately, Sew Trendy will be closing soon. Being that we have moved to all ready to ship items (previously made to order), we will no longer be offering returns or exchanges on our products. All purchases are now final sale. We appreciate your business over the years, and hope to work with you again in the future!
QUALITY CONTROL
What do I do if my item is Incorrect or Damaged?
- Buyer must submit a return request within 24 hours of delivery if there is a problem with the product(s) quality (i.e. spots on the fabric or other physical damage missed in our quality inspection) or you received the incorrect item.
- Email photos of the damage or incorrect item immediately to info@sewtrendyaccessories.com with the order number in the subject line.
- When the request and photos are received, and the issue is determined to be our mistake or damaged in transit, Sew Trendy will cover the shipping back to our warehouse and work with you to get a new item out before the event (if the time frame allows)
- If the damage is determined to be the fault of the buyer, Sew Trendy will cover the shipping costs to send the item back to you after inspection.
- IF the damage can not be determined digitally, we will request the buyer to send the item(s) back to us to visibly inspect it and work with the customer to resolve the issue per the guidelines above.
- Please do not assume that we can not get a new item to you in time for your event! If we have made a mistake, we will do everything we can to make it right.
LATE PACKAGES
If your package does not arrive on time DUE TO OUR ERROR (i.e. it shipped late, or incorrect shipping method), Sew Trendy will refund your purchase after the items are sent back, received in by our warehouse, and inspected. A request must be submitted via the return/exchanges link within 7 business days of delivery. If the item is lost by USPS (NO DELIVERED STATUS) and is not delivered after 7 days of opening a case with USPS, we will refund the purchase and continue the investigation. If the package is showing delivered and the address was correct, and you do not have your item, it is the responsibility of the buyer to contact USPS to file a claim as it is then considered a stolen package. Please keep in mind that once the packages are dropped at the post office, they are out of our hands, please plan ahead!