Standard 3 week processing time + shipping time on all items in our store unless marked "Ready to ship". Items are shipped Priority (US 2-3 days), and First Class (Canada/International 6-10 days) unless the buyer chooses express shipping options. Ready to ship items leave our warehouse in 1-3 business days.
SHIPPING OPTIONS: (Selected in cart)
US Priority - 2 to 3 business days
US Priority Express - 1 to 2 business days depending on your location
International first class - approximately 6 to 14 days depending on location (we have seen it take up to 25 days in some regions, please plan accordingly!) NOT INSURED
International USPS Priority Express - 3 to 5 business days (time in customs is not included and can take a few more days in our experience)
Fedex international priority - 1 to 4 business days depending on your location - afternoon delivery
Fedex First international priority - 1 to 3 business days depending on location - AM delivery
RUSH PROCESSING ADD ON - Processing time is 7 business days, and covers the cost of the seamstress/crafter to complete the item(s) early. This is not related to Rush Shipping. Please note that holidays are not included in the 7 business days as our office and production are shut down to be with their families, please plan accordingly!
For international orders:
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. **When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.**
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.
Returns/Exchange Policy:
If you wish to return or exchange your gown, we must be contacted within 7 business days of delivery to receive a return authorization number specific to your order. OUR FORM MUST ACCOMPANY YOUR ITEM OR IT CANNOT BE RETURNED/EXCHANGED! (items sent without the form will be sent back to the client) Once the return authorization number is issued, we must receive the return tracking number within 2 business days.
To be eligible for an exchange or return, the item must be unworn, unwashed, undamaged, with no stains or alterations. Be mindful of makeup, deodorant, pet hair, and strong smells as these qualify as damage to the gown.
RETURNS: If you wish to return your item, a 30% restocking fee will be deducted from the item total, this includes Ready to Ship items as well. The remaining balance will be sent back via the same method of payment used when ordering. The client is responsible for shipping the item back to our warehouse. Shipping and rush services are non-refundable. If you choose to exchange, no restocking fee will be assessed.
EXCHANGES: Clients are responsible for the shipping cost to return the gown to us. We allow one exchange per order with no additional processing fees and a 7 business day processing time. We will cover the shipping cost back to you on your first exchange as a courtesy. Additional exchanges are subject to our standard processing time of 3 weeks unless the rush processing fee is purchased. Return shipping costs will be invoiced for additional exchanges based on the weight of the items (sent priority mail). If you need faster shipping/processing, please let us know in advance (Additional fees may apply). If the client chooses a gown that is cheaper than their original gown, the difference will be refunded via their original payment method.
Quality Issues: If you receive the gown and there is an issue with quality (I.e. Spots in the fabric or other damage) missed in our quality inspection you must notify us within 24 hours of receiving your order for it to be exchanged or returned - otherwise we can not prove the damage was done prior to shipment. Please look over your items! If there is a problem with the gown due to our mistake, we are happy to cover the shipping cost back to our warehouse and work with you to resolve the problem.
If the gown has been altered in any way outside of our standard pattern - i.e. cut to length, mixed color combinations, Plus Size XXL+, custom alterations, etc. it is NOT exchangeable or returnable - NO Exceptions. Please contact us with additional questions/concerns.
DISCOUNTED/DAMAGED ITEMS ARE FINAL SALE - NOT EXCHANGEABLE OR RETURNABLE -- Items include any that were marked down for damage done in the manufacturing process. Items that were on sale and purchased only with the sale discount are subject to our regular return/exchange policies.
Sew Trendy Sizing Guide
GIRLS SIZING - Sizing is based on the chest measurement (around the chest under armpits) and from armpit to floor on most gowns. For gowns with on the shoulder sle
eves, length is measured from the top of the shoulder to the floor. For Tween/Teen sizing, order the adult version of the gown with the lining add on.
