If you wish to return or exchange your gown, we must be contacted within 7 business days of delivery to receive a return authorization number specific to your order. OUR FORM MUST ACCOMPANY YOUR ITEM OR IT CANNOT BE RETURNED/EXCHANGED! (items sent without the form will be sent back to the client) Once the return authorization number is issued, we must receive the return tracking number within 2 business days.
To be eligible for an exchange or return, the item must be unworn, unwashed, undamaged, with no stains or alterations. Be mindful of makeup, deodorant, pet hair, and strong smells as these qualify as damage to the gown.
RETURNS: If you wish to return your item, a 30% restocking fee will be deducted from the item total, this includes Ready to Ship items as well. The remaining balance will be sent back via the same method of payment used when ordering. The client is responsible for shipping the item back to our warehouse. Shipping and rush services are non-refundable. If you choose to exchange, no restocking fee will be assessed.
EXCHANGES: Clients are responsible for the shipping cost to return the gown to us. We allow one exchange per order with no additional processing fees and a 7 business day processing time. We will cover the shipping cost back to you on your first exchange as a courtesy. Additional exchanges are subject to our standard processing time of 3 weeks unless the rush processing fee is purchased. Return shipping costs will be invoiced for additional exchanges based on the weight of the items (sent priority mail). If you need faster shipping/processing, please let us know in advance (Additional fees may apply). If the client chooses a gown that is cheaper than their original gown, the difference will be refunded via their original payment method.
Quality Issues: If you receive the gown and there is an issue with quality (I.e. Spots in the fabric or other damage) missed in our quality inspection you must notify us within 24 hours of receiving your order for it to be exchanged or returned - otherwise we can not prove the damage was done prior to shipment. Please look over your items! If there is a problem with the gown due to our mistake, we are happy to cover the shipping cost back to our warehouse and work with you to resolve the problem.
If the gown has been altered in any way outside of our standard pattern - i.e. cut to length, mixed color combinations, Plus Size XXL+, custom alterations, etc. it is NOT exchangeable or returnable - NO Exceptions. Please contact us with additional questions/concerns.
DISCOUNTED/DAMAGED ITEMS ARE FINAL SALE - NOT EXCHANGEABLE OR RETURNABLE -- Items include any that were marked down for damage done in the manufacturing process. Items that were on sale and purchased only with the sale discount are subject to our regular return/exchange policies.